Privacy policy

Last updated: September 12, 2026

ipetbliss operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ipetbliss is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand the practices it describes for the collection, use and disclosure of your information.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies, relates to, or could reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably be linked to you. Depending on how you use the Services and the applicable legal requirements, we may collect or process the following categories of personal information, including inferences drawn from them:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including credit card, debit card and financial account numbers, payment card information, transaction details, payment methods, payment confirmations and other payment details.
Account information including your username, password, security questions, preferences and general settings.
Transaction information including items you browse, add to your cart or wish list, or purchase, return, exchange or cancel, and your history of transactions with us.
Communications including information you provide when you contact us, for example the content of a customer support enquiry.
Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about how and when you use the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you, for example when you create an account, visit the Services, place an order, contact us or sign up for our mailing list.
Automatically through the Services, including through cookies, pixels, log files and similar technologies.
Third parties, such as Shopify, our payment processors and our shipping partners, to the extent necessary to fulfil your order.

How we use personal information

Depending on how you interact with us, we may use personal information for the following purposes:

To provide the Services, including to process your orders, payments, returns and exchanges, to arrange shipping, to manage your account, and to provide customer support.
For marketing and advertising, including to send you marketing communications about our products and services, where permitted, and to measure and improve the effectiveness of our marketing.
For security and fraud prevention, including to detect, assess, prevent and mitigate fraudulent, deceptive or illegal activity.
To communicate with you, including to respond to your enquiries and to send transactional messages such as order confirmations and shipping notifications.
To improve the Services, including to analyse trends and to develop new products and features.
For legal and compliance purposes, including to comply with applicable legal obligations and to enforce our Terms of Service.

Cookies

Like many websites, we use cookies and similar technologies to operate the Services, remember your preferences, analyse usage and support our marketing. You can control cookies through your browser settings; disabling some cookies may affect the functionality of the Services.

How we disclose personal information

We may disclose personal information in the following circumstances:

Service providers: with companies that perform services on our behalf, such as Shopify (which hosts our store and processes checkout), our payment processors (including PayPal) and our shipping partners, each of which processes personal information as necessary to provide their services to us.
Business transfers: in connection with a merger, acquisition, reorganisation, sale of assets or bankruptcy, personal information may be transferred as part of that transaction.
Legal obligations: where required by law, legal process or governmental request, or to protect the rights, property or safety of ipetbliss, our customers or others.
With your consent: where you have asked us or consented to share information in a particular way.

We do not sell your personal information, and we do not disclose it for cross-context behavioural advertising.

Third-party links

The Services may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party site you visit.

Your rights

Depending on where you live, you may have some or all of the following rights with respect to your personal information:

The right to access, correct, update or delete the personal information we hold about you;
The right to object to or restrict certain processing, or to withdraw your consent where processing is based on consent;
The right to data portability, where applicable;
The right to opt out of marketing communications at any time, using the unsubscribe link in our emails or by contacting us;
The right not to be discriminated against for exercising any of these rights.

Residents of the European Economic Area, the United Kingdom and Switzerland have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority. Residents of California may request disclosure of the categories of personal information we collect and the right to delete personal information, and we will not discriminate against you for exercising these rights. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, accounting and reporting requirements, and to resolve disputes. When personal information is no longer required, we will securely delete or de-identify it.

Security

We take reasonable technical and organisational measures designed to protect personal information from loss, misuse and unauthorised access or disclosure. However, no method of transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security.

Children

The Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this policy indicates when it was last revised. Changes take effect when posted, and material changes will be highlighted on the relevant page of the Services.