Refund policy

Refund Policy

We hope you and your pets love every ipetbliss order. If something isn't right, here's how returns and refunds work.

Return window

You have 30 days from the date of delivery to request a return.
To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Certain items (e.g. personalized, clearance, or hygiene-sensitive products) may not be eligible for return — see the product page for details.

How to start a return

Email us at Iris.petbliss@outlook.com with your order number and the item(s) you'd like to return. We'll send you a return authorization and the return address within 2 business days.

Refund processing

Once we receive and inspect your return, we'll notify you of the refund approval.
Approved refunds are issued to your original payment method within 5–10 business days after approval.
Original shipping charges are non-refundable unless the return is due to our error.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery and we'll make it right at no extra cost — including a prepaid return label where applicable.