Refund policy

Returns at a glance: ipetbliss is an online pet supplies store. You can return unused items in their original packaging within 7 days of delivery, or 14 days if your delivery address is in the EU or UK. Email iris@ipetbliss.com with your order number. We send a return authorization within 2 business days, and refunds reach your original payment method within 5–10 business days.

Damaged, defective or wrong item: contact us within 7 days of delivery and we fix it at no extra cost, including a prepaid return label where applicable.
Shipping charges: the original shipping cost is not refunded unless the return is due to our error.
Exchanges: return the original item, then place a new order once the refund is approved.

ipetbliss accepts returns within 7 days of delivery (14 days for customers in the European Union and the United Kingdom) for unused items in their original packaging. Email iris@ipetbliss.com with your order number to start a return — we send a return authorization within 2 business days. Approved refunds go back to your original payment method within 5–10 business days. Damaged or wrong items are fixed at no extra cost.

We hope you and your pets love every ipetbliss order. If something isn't right, here's how returns and refunds work.

Return window

You have 7 days from the date of delivery to request a return. Customers with a delivery address in the European Union or the United Kingdom have 14 days.
To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Certain items (e.g. personalized, clearance, or hygiene-sensitive products) may not be eligible for return — see the product page for details.

How to start a return

Email us at iris@ipetbliss.com with your order number and the item(s) you'd like to return. We'll send you a return authorization and the return address within 2 business days.

Refund processing

Once we receive and inspect your return, we'll notify you of the refund approval.
Approved refunds are issued to your original payment method within 5–10 business days after approval.
Original shipping charges are non-refundable unless the return is due to our error.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery and we'll make it right at no extra cost — including a prepaid return label where applicable.